If you're facing issues in any video sessions, please check if you meet all the network connectivity requirements and our video requirements.

Otherwise, move through these steps to troubleshoot any issues you're facing.

1. Confirm that you've granted permission on your browser or app for both audio and video, more details on how to do this here.

2. Minimize the number of resources (i.e. close unused tabs and applications) on the computers/devices when using video.

3. Move closer to your router.

4. Confirm that your speakers and volume control both work - test the sound and microphone by using another platform or application.

5. Confirm that your device can play videos - we recommend testing this by watching a video on Youtube.

6. Refresh the page on your browser.

7. Restart the browser, or close the app and reopen.

8. Try a different supported browser.

9. Restart your computer or device.

10. If the problem persists, open the page in an incognito window.

If that doesn’t work, please take a screenshot of the issue/error message and get in touch with us via the chat at the bottom right corner of your screen

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